The Encompas Mental Health Wellness Care Management Team works with members to create a customized plan of care.

A members’ plan of care can include one or a number of the following clinical services, dependant on the members’ challenges and mental wellness goals:

  • Access to 24/7/365 telephonic crisis services
  • Access to the online, fully PHIPA-compliant Encompas Member Client Portal
  • Streamlined access to in-person, online, and telephonic specialized psychological or social work counselling services.
  • Streamlined access to psychological and psychiatric assessment services
  • Streamlined access to specialized residential treatment programs through a preferred provider network with unlimited aftercare support services. 
  • Streamlined access to support services aimed at addressing other circumstances that impact an individual’s ability to achieve mental wellness. 

While these clinical services lay a strong foundation for mental health support, healing from addiction often calls for something more immersive—something that reaches beyond the clinical and taps into a person’s spirit, sense of purpose, and capacity for growth. That’s where adventure therapy comes in. Combining nature, movement, and structured challenge, it offers a dynamic way to confront and release the grip of addiction. Those engaging in men’s addiction treatment, the shift from traditional settings to the great outdoors can make all the difference—transforming recovery from a process of restriction into one of exploration.

Out on the trail or under open skies, men are given space to rediscover who they are without substances. Whether it’s through hiking, climbing, or guided wilderness experiences, these adventures become metaphors for resilience, choice, and rebuilding trust—both in oneself and in others. It’s not just about sobriety; it’s about building a life that feels worth staying present for. When clinical services are paired with this kind of raw, real-world therapy, recovery becomes more than possible—it becomes powerful.

For some, the journey also requires consistent, personalized support that bridges the gap between structured therapy and everyday life, ensuring that the lessons learned in treatment carry through to daily routines and challenges. A private sober companion can provide that steady presence, offering accountability, encouragement, and guidance when temptations or difficult moments arise. This kind of support works best when it’s tailored to the individual, respecting their unique path and helping them build confidence in navigating life without substances, and Sobri Recovery specializes in delivering that level of one-on-one care, making recovery not only sustainable but also deeply personal.

At the forefront of the Encompas Mental Health Wellness Program is the Care Management Team. The Care Managers are each member’s service navigator, their mental health services advocate, and someone who will regularly check-in with them. With training and experience working with First Responders, each Care Manager is well equipped to help members with their journey to mental wellness. We are excited to introduce you to some of our Care Managers in the coming weeks on this blog and on our OPP Association social media posts. 

Just as our Care Management Team supports First Responders with empathy and expertise, a similar level of specialized guidance is essential for children facing anxiety, behavioral challenges, or trauma. This is where the work of dedicated children therapists in florida becomes vital, offering age-appropriate therapy that fosters trust, resilience, and emotional intelligence in young clients. Their approach blends clinical insight with compassionate support, creating a safe space for children to express themselves and develop coping strategies that serve them well into adulthood. As we highlight the professionals committed to supporting our members’ mental health, we are reminded of the broader ecosystem of care that begins in childhood and continues through every stage of life.

Mental health care is not a one-size-fits-all endeavor. Just as no two individuals walk the same path in life, no two mental health journeys follow the same route. Whether someone is grappling with trauma, anxiety, depression, or addiction, the tools required for healing often differ. That’s why a flexible, tailored approach to treatment is essential—one that adapts to each person’s unique challenges and strengths.

For some, talk therapy may unlock progress. For others, movement-based therapies or mindfulness practices open the door. Dialectical Behavior Therapy (DBT), for example, stands out for its structured, skills-based approach. The four modules of DBT—mindfulness, distress tolerance, emotion regulation, and interpersonal effectiveness—offer a well-rounded toolkit for managing intense emotions and building healthier relationships. Integrating therapies like DBT into mental health programs allows care providers to meet people where they are, rather than expecting them to fit a rigid clinical mold.

In the hands of trained Care Managers and clinicians, this variety of therapeutic methods ensures that every member has access to what they need—not just what’s standard. It’s this intentional, compassionate customization that turns mental health care into meaningful, life-changing support.

Gloria Gordon Headshot

Gloria Gordon is a Care Manager and a proactive contributor to the Encompas team. She has several years’ experience working in client-facing roles, delivering outstanding customer service working with diverse populations.
 
To pursue her current career, Gloria earned a Bachelor of Arts – Honours Psychology degree and a post-graduate certificate in research analysis. Through her education, she became a practitioner of EBM or Evidence-Based Decision Making, which uses three major components for medical decision making: 1) the best external evidence, 2) individual practitioner’s clinical expertise, and 3) patients’ preference.

Phylicia Crichlow Headshot

Meet Phylicia Crichlow, another Care Manager with the Encompas Mental Health Wellness Program. In addition to her work with Encompas, she works and volunteers across multiple contexts within the Mental Health field that allow her to gain experience working with diverse populations in varying capacities.
 
Phylicia has a Bachelor’s of Applied Science in Psychology, a Post-Graduate Certificate in Addictions and Mental Health and has training in Nonviolent Crisis Intervention, Applied Suicide Intervention, Opioid Overdose Education, Prevention & Response, and Psychological First Aid. Her education and employment background has given her extensive experience working with various mental health challenges, providing crisis and de-escalation support, and completing resource referrals.

Kaleigh Smith Headshot

Kaleigh Smith is a Care Manager with Encompas providing mental health support and coordination for the OPPA. Giving clients autonomy, empathy, understanding and a safe space to discuss their mental health are the cornerstones of how she bases her interactions and work in the Encompas program.

She began her journey into the mental health field at the University of Toronto, completing a Specialist degree in Mental Health (HBSc) and then moving onto a post-graduate certification in trauma and crisis intervention. She is currently completing her Master’s degree at Yorkville University in Counselling Psychology with the goal of becoming a Registered Psychotherapist. Previous to working with Encompas she spent years working with individuals experiencing chronic mental health diagnoses, and has specific training and experience with psychosis following trauma. Combining her previous work in the inpatient and outpatient setting, her view of mental health care is a holistic one, with the aim of providing client-centered care.

To reach the Encompas Mental Health Wellness Program 24/7 call 1-866-794-9117 or online at EncompasCare.ca.